Terms and conditions
1. Terms
Welcome to the libertine-libertine.com, the official website of Libertine-Libertine. By making use of this website you agree to the following terms and conditions. Libertine-Libertine ApS reserves the right to modify the Terms at any time without prior notification. Site users must agree upon and abide by these changes accordingly. Please review this page periodically for changes.
2. Orders
All orders are subject to acceptance and availability. Prices shown on the Site are in DKK or Euros and are inclusive 25% VAT. Customers purchasing from a country outside EU are served as DDU (door delivery duty unpaid) and will be charged by Libertine-Libertine for the shipping costs only. Import duty and tax costs will be invoiced to you directly from the courier company such as UPS. Customers purchasing within EU are served as DDP (door delivery duty paid) and relevant import duty and tax costs are included in the final purchase price.
Promotional discounts do not, unless otherwise stated, apply on sale items and discounted goods.
3. Delivery details & Freight cost
- Denmark / 45 DKK DAO Parcel shop / 49 DKK DAO Home Delivery / 59 DKK GLS Parcel shop / 1-2 days / Free delivery on orders from 1.200 DKK.
- Netherland & Germany / 5 EUR DHL / 3-5 days / Free delivery on orders from 160 EUR.
- France, Belgium & Sweden / 10 EUR DHL / 3-5 days / Free delivery on orders from 160 EUR.
- Norway / 15 EUR GLS / 3-5 days / Free delivery on orders from 160 EUR.
- Rest of Europe / 15 EUR GLS / 3-5 days / Free delivery on orders from 160 EUR.
4. Insurance & Delivery
Libertine-Libertine ApS insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.
5. Return policy
Extended holiday return policy. Gift items bought from November 22nd 2024 can be returned until January 8th 2025.
We have a 14 days return policy. All return must be registered through our return portal.
Read more here: www.libertine-libertine.com/pages/returns
6. Faulty goods
All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately. Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 24 months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Please notify Libertine-Libertine within two months after discovering a claim of a purchased product.
Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
In case of a complaint please contact customer service by e-mail to info@libertine-libertine.com
7. Payment methods
We accept the following credit cards: Visa Dankort, MasterCard, Maestro, VISA, VISA Electron:The amount will not be drawn from your card until the items leaves our stock. Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. All information provided by you is gathered securely through the SSL (SecureSockets Layer). A SSL is a protocol that encrypts your information and ensures full security while being transmitted via the Internet. Unauthorised persons will not be able to read your account number or other information during transaction. If you are a customer whose credit/debit card is not denominated in Danish Kroner or Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. After a purchase the full amount will be deducted from the customers account when the order have been shipped.
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
8. Intellectual property rights
Imitation may be the sincerest form of flattery, but that doesn’t mean you can take any of our intellectual property. All of the content that appears on the items and on our website and other media platforms belonging to us, including without limitation all trademarks, designs, illustrations, instructions, icons, photographs, video clips and written materials, are the exclusive property of Libertine-Libertine ApS and are protected by Danish laws.
9. Warranty & Liability
Libertine-Libertine makes no representations or warranties about the accuracy, completeness, security or timeliness of the content or provided by the website and disclaims all warranties, either express or implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties’ rights, and fitness for a particular purpose. In no event shall Libertine-Libertine, be liable for any incidental, indirect, exemplary, punitive and/or consequential damages, lost profits, or damages resulting from lost data or business interruption resulting from the use of or inability to use the website.
10. Duties & Tax Information
Customers purchasing from a country outside EU are served as DDU (door delivery duty unpaid) and will be charged by Libertine-Libertine for the shipping costs only. Import duty and tax costs will be invoiced to you directly from the courier company such as GLS.
Customers purchasing within EU are served as DDP (door delivery duty paid) and relevant import duty and tax costs are included in the final purchase price.
11. Privacy
Your privacy is very important to Libertine-Libertine. We respect your privacy and we will never sell, rent, lease or give away your information (name, address, email, etc.) to any third party. Our privacy policy follows these principles:
All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential and is treated in accordance with consumer and data protection legislation.
If you place an order with us, we request certain personal information. You must provide contact information (such as name, e-mail and delivery address) and financial information (such as credit card number, expiration date and the three digit security code). We use this information for billing purposes and to complete your order. If we have trouble processing an order, we will use this information to contact you. Your telephone number is required for shipping purposes – in case the shipping company needs to contact you regarding the delivery.
We use third party web beacons (e.g. Google Analytics) to help analyze where visitors go and what they do while visiting our website. We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make significant changes to this policy, we will notify you here and by a notice on the website in general.
Security
We have taken technical and organizational measures against the fact that your information is accidentally or illegally deleted, published, lost, impaired or comes to the knowledge of a person, misused or otherwise treated in violation of the law.
Libertine-Libertine ApS
Struenseegade 15A, 2th
DK2200 Copenhagen N, Denmark
CVR: 32156754
E-mail: webshop@libertine-libertine.com
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Last updated d. 14-09-2019